Popular Articles
Unpacking your Thunder Laser Aurora
So the big day has come – the machine is here and it is GO TIME for unpacking your Thunder Laser. Hopefully you spent the past few weeks doing your own research and going through the resources we sent you, and have you feel comfortable for what comes ...
How to Export Machine Settings (.lbset)
This Knowledge Base article explains how to export a machine configuration file (.lbset) from LightBurn for technical support or backup purposes. Overview The Machine Settings window allows access to the firmware configuration stored on the laser ...
Remote Support & Training: Joining Your Session
To ensure your remote technical support or training session goes as smoothly as possible, Thunder Laser Canada uses Zoho Assist for a direct, secure remote desktop connection. Our booking system is integrated with our support platform to handle ...
Machine and Equipment Labels
IMPORTANT: Please follow these requirements strictly. Provide the information requested below only after the Thunder Tech Team has confirmed your warranty status. 1. Manufacturer's Label Location of the OEM Machine Label The manufacturer's labels can ...
Important: Back Up Your LightBurn Settings Before Upgrading!
Overview Whenever you upgrade LightBurn, it is strongly recommended best practice to back up your configurations. To make this seamless, LightBurn includes a feature called Export Bundle. Following a recent notice from the Thunder Laser Tech Team, we ...