Popular Articles
Unpacking your Thunder Laser Aurora
So the big day has come – the machine is here and it is GO TIME for unpacking your Thunder Laser. Hopefully you spent the past few weeks doing your own research and going through the resources we sent you, and have you feel comfortable for what comes ...
How to Export Machine Settings (.lbset)
This Knowledge Base article explains how to export a machine configuration file (.lbset) from LightBurn for technical support or backup purposes. Overview The Machine Settings window allows access to the firmware configuration stored on the laser ...
Navigating Your Remote Tech Support Journey
To get your issue resolved as quickly as possible, we’ve pioneered and heavily developed a support workflow over the past decade that is designed for speed, technical accuracy, and effectiveness across the entire end-user spectrum. By following this ...
Remote Support & Training: Joining Your Session
NOTE: The prescribed remote support sessions are in conjunction with an open support ticket and are prescribed by Thunder Laser Canada Tech Support when more immersive data and information is needed, for direct control of the computer running the ...
Machine and Equipment Labels
IMPORTANT: Please follow these requirements strictly. Provide the information requested below only after the Thunder Tech Team has confirmed your warranty status. 1. Manufacturer's Label Location of the OEM Machine Label The manufacturer's labels can ...